TOURS
Effective Date: Upon publication on the CTours Website, application, or official channels.
This Sales and Service Provision Policy (“Policy”) sets out the procedures by which Ctours receives, confirms, processes, and supports orders, bookings, payments, delivery, and customer service in relation to the Products and Services offered or supported through www.ctourvn.com, the CTours application, and other official CTours channels.
CTours is a platform that provides and supports the booking and purchase of travel products, travel-related services, travel utilities, and other related services.
According to the information published on the Website, the CTours platform is operated by CTOUR INTERNATIONAL TRIP COMPANY, LIMITED
This Policy applies to all customers, users, Suppliers, partners, and other relevant parties involved in searching for, purchasing, booking, paying for, using, or providing Products and Services through CTours .
CTours provides or supports the booking and purchase of travel products, travel-related services, travel utilities, and other related services published on the Website or the CTours application from time to time, including but not limited to:
CTours publishes information about Products and Services based on the principles of transparency, accuracy, and good faith, using information provided by CTours , Suppliers, or relevant partners.
Prices, availability, booking conditions, validity periods, cancellation policies, refund policies, exchange policies, and other terms may vary depending on:
Customers are responsible for reviewing the applicable terms and conditions of each Product or Service before confirming a transaction.
Customers access the CTours Website or application and select the appropriate category of Product or Service.
Customers review the relevant information, including descriptions, prices, departure schedules, service dates, usage periods, and applicable conditions.
Customers select the Product or Service, quantity, date of use, departure date, and other applicable options.
Customers provide the information necessary for CTours or the relevant Supplier to process the transaction.
Customers carefully review all transaction details, including the selected Product or Service, price, date, quantity, customer information, and applicable terms before selecting a payment method and confirming the transaction.
CTours or the relevant Supplier verifies the availability of the Product or Service and processes the payment in accordance with the applicable payment method and booking conditions.
CTours accepts the payment methods displayed on the Website, the CTours application, or other official transaction channels at the time of payment.
Payment methods may vary depending on the specific Product or Service, Supplier, transaction value, currency, and other applicable conditions.
Customers are responsible for ensuring that the payment information provided is complete and accurate.
Depending on the specific Product or Service, confirmation of a transaction may be provided to the customer in one or more of the following forms:
Customers should check the confirmation information carefully and contact CTours promptly if any information is incorrect or inconsistent with the original booking.
For electronic tickets, vouchers, confirmation codes, booking confirmations, and similar services, CTours or the relevant Supplier will provide the applicable information to customers via email, electronic message, customer account, or another appropriate communication channel.
Customers are responsible for providing accurate contact information and ensuring that they can access the email address, telephone number, or account used for receiving booking information.
For physical products, goods, local specialties, or gifts, where applicable, delivery will be carried out in accordance with the delivery policies of CTours, the relevant Supplier, or the appointed delivery service provider.
Delivery time and delivery fees, if any, may vary depending on the product, destination, Supplier, and delivery method selected.
Any request to change, cancel, or modify a Product or Service will be handled in accordance with the terms and conditions applicable to that specific Product or Service and the relevant cancellation policy.
Cancellation fees, amendment fees, or other applicable charges may apply depending on the booking conditions.
Where a transaction is eligible for a refund, CTours will support the customer in processing the refund in accordance with the applicable refund policy.
The refund amount, processing time, applicable fees, and payment method may vary depending on the specific Product or Service, Supplier, payment method, and circumstances of the cancellation.
Customers are advised to inspect physical products immediately upon delivery.
If a product is damaged, incorrect, incomplete, or does not correspond to the confirmed order, customers should contact CTours as soon as possible and provide relevant information or supporting evidence where required.
Returns or replacements will be handled in accordance with the applicable return policy of CTours or the relevant Supplier.
Prices displayed on CTours may change depending on the booking date, availability, peak or off-peak seasons, market conditions, and the policies of the relevant Supplier.
Unless otherwise stated, the price applicable to a transaction is the price confirmed at the time of booking or payment.
Promotional programs, discount codes, reward points, special offers, membership benefits, or other incentives are only applicable when customers satisfy all conditions specified for the relevant program.
CTours reserves the right to modify, suspend, or terminate promotional programs in accordance with applicable terms and conditions.
CTours is responsible for:
CTours will make reasonable efforts to ensure that information displayed on its platform is accurate and up to date.
Suppliers are responsible for:
Where a Product or Service is provided directly by a Supplier, the Supplier remains primarily responsible for the actual provision and quality of such Product or Service.
Customers are responsible for:
Customers may contact CTours for assistance with matters relating to:
CTours will make reasonable efforts to receive, review, and resolve customer complaints within the scope of its responsibilities.
Where a matter is directly related to the provision of a Product or Service by a Supplier, CTours may coordinate with the relevant Supplier to support the customer in resolving the matter.
Any dispute shall first be resolved through good-faith negotiation and cooperation between the relevant parties. Where necessary, the dispute may be handled in accordance with applicable Vietnamese law.
Website: www.ctourvn.com
Operating Company:
CTours International Trip Company, Limited
Address:
43 Bat Su Street, Hoan Kiem Distric, Ha Noi City, Vietnam
Hotline:
(+84) 98 992 9874
Customer Support Email:
contact.ctours@gmail.com
Customers may contact CTours through the above official channels for booking assistance, customer support, complaints, or other inquiries relating to Products and Services.
This Policy shall take effect from the date it is published on the CTours Website, application, or other official CTours channels.
CTours may amend, supplement, or update this Policy from time to time to reflect changes in its Products and Services, business operations, applicable laws, or other relevant circumstances.
Any updated version shall take effect from the date of publication unless otherwise stated.
Customers are encouraged to review this Policy periodically to stay informed of the latest applicable terms.
CTOURS
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